Bay Computing Co.,Ltd.
Senior PIS Officer (SO00025347)
Pak Kret, Nonthaburi
Posted : 20 Jun 2024
Job ticket number: 3783112400007
Job description
- Assist all employees with any computer or IT related issues
- Create, add and modify user accounts and services across our various cloud platforms
- Assist users over the phone, in-person, and remotely using multiple platforms
- Administration of Active Directory, Azure, Sharepoint, Exchange, Office365, EndPoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software
- Office365 support setting up devices and email clients, tablets, mobile phones, and computers
- Understanding of virtual desktop environment and remote desktop technology
- Configure, deploy, and relocate desktops, laptops, printers, and any other related devices.
- Identify, report, and respond to potential cybersecurity threats.
- Setting up advanced network firewalls and switches
- Identify, troubleshoot, resolve, and document end-user system issues requests.
- Ensure all requests are resolved promptly and with high-quality results
- Ability to organize, prioritize, and meet established deadlines
- Provide technical documentation for configurations and procedures
- Coordinate and create scope of work with various contractors
- Regularly perform cabling and equipment installation
- Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
- Research, design and deploy new solutions required by end-users
Qualifications
- fair communication and personal skills in bi-lingual English/Thai (speak, read and write) preferred
- Minimum two years of relevant experience in a help desk/IT support role
- Certifications such as A+ / Network +/CCNA / Microsoft are preferred but not required.
- Experience in the set-up, configuration, and use of computer hardware, software, and networks
- Ability to communicate technical issues to technical and non-technical employees
- Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365
- Quick analytic response to resolve issues in any situation
- Self-motivated and willing to learn, as well as always find the solution
- Able to work in a fast pace environment
- Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.) / Basic understanding of Cloud Solutions & Cloud Computing
- Knowledge of wireless networks, set up maintenance and troubleshooting
- Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
- Experience providing remote support via phone and remote-control applications desired
- Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment preferred
- Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.
- A background check will be required
- The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously
- Be able to lift at least 20 Kg. individually
- Ability to work flexible hours, including evenings, weekends, and overtime, on an on-call
- Willing to learn and adapt to new technologies, you will have the opportunity to learn about all computer systems and any of our technologies when looking to expand your knowledge and career to another internal IT position.
Benefits
- Group Insurance
- Bonus according to performance (Bonus)
- Company Trip
- Provident Fund
- Revenue Sharing
Must have
Software
Technical skills
Problem solving
Company details
Bay Computing is one of the leading IT Solutions Service Providers by an expert team with more than 25 years of experience, established in 1996 and focused on Cybersecurity since day one.
We provide a comprehensive solutionand consultingservice with world-class vendors. Our service also included CyberResiliency, Cyber Security Operation, Data Analytics, Corporate GRC, Digital Infrastructure and IoT&OT Solutions.
We are committed to being the most Trusted Cybersecurity Partner with our professionalism, skilled technical specialists, service-mindedness staff, and quality of project management to delivering the best results and match clients’ requirements.
Baycoms is clients' long-term technology partner, trusted by telecommunications service providers, financial institutions, security companies, and the government sector etc.
We are in search of a proficient person to be part of the team for the following positions.
Location
